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FAQ
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Regarding Healthpanda.in Q. How are you different from other players in the segment? A. Healthpanda.in is all about healthcare and fitness. Through our e-commerce store, we aim to bring the healthcare and fitness products at your doorstep. It’s going to be a single shop-stop for all your healthcare and fitness needs. Well, frankly, we don’t want to differentiate ourselves. We want to offer the complete solutions to healthcare and fitness needs stocking the largest range of products and widest range of carefully selected brands. First, there ain’t any e-commerce store selling private labels. We have diligently curated the best quality products from the private labels, making sure you get the best product at the most lucrative prize. Second, our range of branded products is huge, and we not only plan to make them available to the customer but make them available at the most affordable prize. In short, we cater to the healthcare and fitness needs of customer based on their budget. Q. Are the local brands, the private labels durable? A. We ensure to pick the best and the most reliable products in the industry. We believe in the brands we stock. We have very rigorously and thoroughly selected the products across all the categories we sell. The private labels we have selected are the same quality as that of a branded product but of way economical cost. That’s the beauty of private label product you will buy on our store. It’s like having a namkeen from unknown brand with the same taste and quality as of a well-established brand. Q. And what about the products from premium brands? A. And the products from the premium brand are those which have an added functionality (features, quality, etc.) than the other brands. Q. How can I reach you? A. You can contact us at customercare@healthpanda.in. Account Details Q. Is it mandatory to register before placing an order? A. Yes, we require you to register with us before checking out the product. The registration process is simple, you sign up, enter few details such as name, phone number, address and you are done. Note, You can browse & navigate through the site with no need of registration. Once, you have added the products to your shopping cart, we ask for the registration details and you can add it then and there and you are done. Simple! Q. Why is it necessary to sign up? A. There are a lot of perks for you to sign up: a) Needn’t enter the shipping address every now and then you shop. b) You are updated with all our offerings, new products, any sales schemes, etc. c) You can also track your previous orders d) Also, that helps us customising our site based on your navigation patterns, extend our product range based on your wish list, and better understand the demographies of our customers in turn building better service for every part/group of country. Q. I have forgotten my password, what to do? A. Click on the ‘Forgot Password’ Link and we will send you a new URL for resetting your password. Q. Will you flood my inbox if I sign up on your account? A. Not at all, we don’t want to disturb you in any way. We plan to send newsletter fortnightly, any sales offer(s) as and when they come and new products on arrival. It’s a way to connect with you in timely and meaningful way. Q. I have subscribed, but no more interested to receive your newsletters? A. You can unsubscribe the newsletter. Shipping and Delivery Q. How long will it take to receive my orders? A. For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location. Q. Where all you deliver the orders? A. We deliver orders in all parts of India. Right now, we don’t process international orders. Q. Who pays for the shipping charges? A. We provide Free Shipping on all Orders above or equal to Rs.499/-. For Orders below Rs.499, shipping charges of Rs.50 will apply. Q. How do I track my order? A. You can click on Track My Order link to track your order. You can also reach us at customercare@healthpanda.in. Cancellation, Returns & Refund Policy Q. What to do if the product shipped to us is an incorrect one? A. In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. Though, we urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered. Q. What if we are unsatisfied with the product, what is the return method and payment process? A.
Q. Can we cancel the orders for once the payment has been made? A. If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable. Please contact us on customercare@healthpanda.in for any doubts and concerns. Payment Options Q. Are there any other charges, such as VAT, taxes, freight or any other hidden cost? A. The amount you see on the product includes all the taxes, freight, and other charges. There are no further charges. Q. What options do I have while making payment? A. You can pay through Net banking, Credit card, Debit cards and Amex. You can also make an internet transfer or drop a cheque on the following account details: A/C Name: Livewell Health Tech A/C Number: 112605500574 Bank Name: ICICI Bank IFSC Code: ICIC0001126 Q. Is it safe to use credit card, other private information on your site? A. We make safety and security of your information utmost important. We don’t store any of the credit card or other private information; we transfer it to the payment gateway. Q. Is Cash on Delivery available? A. Right Cash on Delivery is not available. |
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Authentic Products
Free Delivery on Orders over Rs.2499/-
Secure Payment System
